The physiotherapy services will be provided to you on the terms set out in this Agreement. The site will be updated regularly, and may change the content at any time.
You signify your consent to this Agreement by purchasing any therapy services from the web site.The Agreement will be altered from time to time, and you must review this document before each purchase.
If you are under 18 years of age, you must provide us with the written consent of your parent or guardian, who must also agree to –
a. Be bound by this Agreement;
b. Provide proper supervision in relation to the provision of information to us; and
c. Provide proper supervision in relation to your use of physiotherapy services
- SUITABILITY OF PHYSIOTHERAPY SERVICES
It may become obvious to us that our physiotherapy services are not suitable for you. In these circumstances, we will not provide physiotherapy services to you. Instead, we will refund to you any money paid, and will suggest an alternative course of action.
- PROVISION OF INFORMATION BY YOU
You acknowledge that in delivering our physiotherapy services, we are completely reliant upon the information that you provide us. In this regard, you agree to provide us with:
a. Accurate and complete information in response to our questionnaires and any follow up questions which we ask of you; and
b. Any information which could reasonably be expected to be relevant to your condition or treatment
5. PROVISION OF ADVICE BY US
We agree to provide you with a written document containing your treatment program or other requested information by email within two business days.
6. USING OUR PHYSIOTHERAPY SERVICES
a. Wellrestorer provides a variety of services which can be accessed through this website. By accessing any part of the website, or by submitting data online to Wellrestorer, you accept this legal notice in full and agree to comply and remain bound by these Terms. If you do disagree or do not accept compliance with these legal terms in full, you must leave the website.
b. Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. Material appearing on this website may include advertising and other material submitted by parties other than Wellrestorer and this website will provide links to other websites operated by third parties. It is the responsibility of third parties to ensure that such material and such websites comply with all relevant laws and regulations, both within the UK and elsewhere. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
c. From time to time you may see information or references to medical or health information and services. Information contained in this website is for information purposes only and is no substitute for proper medical diagnosis or treatment and you should consult your doctor if you have any questions or concerns relating to your health or in connection with any medical condition.
d. Wellrestorer will not be liable to any person for any loss or damage that may arise from the use of the website or any of the information contained in any of the materials on this website.
e. Full understanding required: You must not implement our treatment program or act on any advice unless you fully understand it. Please ask any questions before implementing any treatment program or acting on any advice provided.
f. Cessation: You must immediately cease using our treatment program and cease acting upon any advice give by us if you experience any pain or discomfort. In these circumstances, you must contact us as soon as possible.
g. Third persons: You must not provide our treatment program to any other person. We assume no duty of care in relation to any third persons.
INFORMATION WE COLLECT ABOUT YOU
We may hold and use information about you as a customer, a patient, or in any other capacity, for example, when you visit our website, complete a form, send an email, access our services or speak to us. During a treatment session, the physiotherapist will create electronic medical notes relating to your condition and treatment. These notes are confidential and personal to you and form part of your account data.
HOW WE WILL NOT USE THE PERSONAL INFORMATION THAT YOU PROVIDE
a. We will not give, lend, rent or sell your personal information to any third party telemarketing, market research organisation or email list building organisation that might on-sell it to other people or organisations.
b. We will not use or disclose your health information except in accordance with your directions, or as necessary to deliver our health services to you.
HOW WE WILL USE THE PERSONAL INFORMATION THAT YOU PROVIDE
a. If you have contacted us with a query or request, we will use your contact information to respond to that query or request
b. We will use your health information to enable us to recommend a treatment plan and to provide you with further information about treatment options, or to provide you with answers to specific questions;
c. If you subscribe to receive information from us in the form of a newsletter or emailed updates, or a feed via a social networking service, we will use your contact information to send that information to you from time to time.
d. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
e. To notify you about changes to our service.
f. We will use financial data to process payments, and (if necessary) coordinate refunds.
g. Other non-personal information which you submit may also be collected to enable us to better understand our customers, improve our website, general marketing and to help provide a better experience of our services.
h. In the usual course of our business, we may use third party organisations to support the essential delivery of our services. This may be to support IT systems in which your information is stored or to maintain software applications. Where a third party data processor is used, we ensure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under the Data Protection Act.
i. We endeavour to protect all information we hold about you by ensuring that we have appropriate security measures in place to prevent unauthorised access, information being lost, destroyed or damaged.
j. Information may be disclosed to others with a view to preventing fraud or to assist in police investigations in line with the Data Protection Act.
THIRD PARTY WEBSITE
You have the right to access information held about you as well as the right to delete your account and associated data.
Requests for us to assist you to view, change or remove your personal information, should be made in writing. You should provide us with any details necessary to enable us to comply with your request, including your name and the capacity in which you believe we are storing your personal information (i.e. as a customer, newsletter subscriber, patient etc). Any access request may be subject to a statutory fee to meet our costs in providing you with details of the information we hold about you.
QUESTIONS ABOUT THIS POLICY